●       
Reimagines
customer engagements with AI driven intelligence and GenAI solutions

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Aims to
help insurers manage policyholder engagement, renewals, and persistency through
a unified and data-driven framework

India, March 26th,
2026 : As insurance companies expand their customer
base and product portfolios, managing policyholder engagement across renewals,
servicing, and premium collections has become increasingly complex. Many
insurers still rely on fragmented systems, manual follow-ups, and
person-dependent processes, which can lead to missed renewals, policy lapses,
and inconsistent customer experiences. As improving persistence ratios and
strengthening long-term policyholder relationships become key priorities,
insurers are increasingly looking for more integrated and data-driven
engagement frameworks.

Against this backdrop,
Credgenics, a provider of AI-led collections platform for financial
institutions, has expanded its capabilities into the insurance segment with the
launch of CredInsure. The AI-powered CredInsure platform is designed to help
insurers manage customer engagement and persistence across the policy lifecycle
through an intelligent and unified system. CredInsure enables insurance
companies to coordinate activities such as renewals, premium collections,
onboarding, servicing, upselling, cross-selling, and deep-lapse recovery through
a single platform. The solution is intended to support insurers in managing
engagement efforts more systematically while improving visibility across
operational stages.

To address the
operational challenges insurers face in managing large volumes of policyholder
interactions, the platform is structured around three functional areas (like
intelligence, execution, and control). CredInsure uses AI-based models to
analyse customer behaviour indicators such as renewal likelihood, lapse
probability, and engagement patterns. These insights can help insurers identify
policies that may require timely outreach and enable teams to prioritise
engagement efforts based on data rather than manual tracking.

The platform also
incorporates workflow automation with intelligent task allocation across teams
and communication channels. Such structured workflows can help reduce reliance
on manual coordination and allow insurers to manage engagement activities more
consistently across different operational units.

For policyholder
communication, the platform supports multiple outreach channels including
AI-enabled voicebots, videos, predictive dialer, digital communication tools,
and technology-assisted field operations. It also integrates payment options
and monitoring dashboards that provide visibility into customer interactions
and operational progress. Together, these capabilities aim to help insurers
monitor engagement outcomes and respond more effectively at different stages of
the policy lifecycle.

Speaking on the development,
Rishabh Goel, Co-founder & CEO of Credgenics, said, “As
insurance penetration deepens and product portfolios become more complex, there
is a need for intelligent and integrated platforms to serve customers better.
With CredInsure, we are extending our proven AI-powered technology platform to
cater to the insurance industry.  Our
vision is to help insurers move from reactive and fragmented customer
engagements to a proactive and insights driven approach that boosts portfolio
quality while elevating policyholder experience. The platform is designed to
provide insurers with better visibility into renewal cycles and engagement
outcomes, while enabling more coordinated and data-led decision-making.”

Anand Agrawal,
Co-founder & CPTO of Credgenics, said, “Insurance
companies today manage large volumes of customer interactions across multiple
channels, which often creates operational complexity. CredInsure brings
together predictive analytics, workflow automation, and digital communication
capabilities in a single platform. The objective is to help insurers manage
engagement activities more efficiently while improving coordination across
teams responsible for renewals and customer servicing”

CredInsure is designed
to support insurers in managing renewal engagement, reducing lapse risks, and
improving operational visibility across customer interaction channels.

For more details, visit www.credgenics.com